Privacy Policy

We collect necessary personal information to facilitate real estate transactions and improve our services. This includes:

• Directly Provided Information: Contact details, account preferences, property interests, necessary financial data for real estate inquiries, and communications you share with us.
• Automated Usage Data: Technical details such as device information, IP addresses, browsing patterns, and system interactions collected when you navigate our platform.
• Third-Party Data: Relevant information gathered from business partners, public real estate databases (MLS), and property records to optimize your search experience.

We use your data strictly to provide, personalize, and secure our services. This involves processing transactions, managing your account, providing customer support, enforcing our terms, and complying with legal obligations.

We never sell your personal information. Your data is only shared in the following specific circumstances:

• With trusted service providers (e.g., payment processors, hosting partners) who are strictly contractually obligated to protect your data.
• With business partners (such as mortgage brokers or inspectors) only when you provide explicitly informed consent.
• When necessary to comply with legal requirements, protect our rights, or facilitate a corporate business transfer. (Note: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes).

We deploy industry-standard technical protocols (including SSL encryption, restricted access, and active monitoring) to protect your data stored on secure servers within Canada.

Retention Schedule: For standard website usage monitoring, we securely retain activity logs for a strict 90-day window. Historical logs older than 90 days are automatically purged daily, preserving only the 100 most recent interactions per user. Core account data is maintained only as long as necessary to fulfill the purposes of this policy or until you request deletion.

To minimize third-party data exposure and protect your privacy, we utilize a secure, first-party analytics framework that adjusts based on your consent choices and regional privacy laws:

• Consent Management: When you visit our website, you are presented with a Cookie Consent banner utilizing either an implied consent or strict opt-in model depending on your region. Where strict opt-in is legally required, analytical tracking does not occur until you actively provide consent.
• Accepted Preferences: When you consent to tracking, standard system interactions are securely logged to help us understand website performance, troubleshoot errors, and improve the user experience.
• Declined Preferences: If you decline tracking or opt out, non-essential data collection is disabled. Any remaining strictly necessary diagnostic logs are completely anonymized, meaning your personal identity cannot be associated with the activity.

Third-Party Analytics and Pixels

Subject to your active tracking consent, we use trusted third-party services to improve user experience:

• Google Tag Manager & Analytics: Used to understand generalized trends. You can opt out at tools.google.com/dlpage/gaoptout.
• Microsoft Clarity: Used to capture behavioral metrics and heatmaps to improve our site layout and products. For more info, review the Microsoft Privacy Statement.
• Meta Pixel: Used to deliver relevant advertisements. With your consent on forms, we employ SHA-256 secure hash algorithms to pseudonymize data ("Advanced Matching") before sending it to Meta, ensuring raw personal data is protected. See Meta's Privacy Policy to learn more.

Subject to your jurisdiction, you have the right to access, correct, port, restrict the processing of, or delete your personal information in our control. You may withdraw processing consent or opt out of any marketing communications at any time. To exercise these rights, simply adjust your account settings or contact us directly.

Realtris occasionally employs artificial intelligence to power advanced features like the property search assistant. To generate responses, your queries may be processed via third-party AI model providers (such as Google). Providers are strictly prohibited from using your data to train external models. We do not sell your chat history, which is retained solely to provide continuity of service.

Our services are not directed to individuals under the age of 18. If you have questions regarding this policy, data practices, or wish to exercise your privacy rights, please contact us:

Realtris Inc. 106-1020 Denison Street Markham, Ontario, L3R 3W5 Canada

Email: info@realtris.ca Phone: +1 866-511-7171